Privacy Policy

Who we are

Pachinko Bounty Entertainment Brisbane Pty Ltd (ABN 84 291 637 405) operates the pachinko club at Queen Street Mall, 171 Queen St, Brisbane City QLD 4000 and the website pachinkobounty.com. In this policy, we, us and our refer to that company. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information you give us directly and information generated by your visit:

• Contact details: name, email address and phone number from booking forms, membership signups and enquiries.
• Booking information: session choices, group sizes, event details and any dietary or accessibility requests you tell us about.
• Membership data: your tier, play history, banked bounty balances and redemption records.
• ID verification: proof-of-age documents sighted at the door under our 18+ licence conditions.
• Website data: pages visited, approximate location, device type and how you arrived at the site, collected via cookies and analytics.
• Communications: emails, messages and call notes from when you contact us.

How we use it

We use personal information to run the club and talk to you:

• Processing bookings, memberships and event packages.
• Verifying age and identity as our licence requires.
• Managing member accounts, banked balances and tournament entries.
• Sending service messages: booking confirmations, schedule changes, prize restock alerts you asked for.
• Marketing, only where you have opted in. Every marketing email carries an unsubscribe link.
• Improving the website, the floor layout and our services.
• Meeting legal, tax, insurance and licensing obligations.

Cookies and tracking

Our website uses cookies to remember preferences and measure traffic. You can refuse cookies in your browser settings, though some booking features may not work without them. Full detail lives in our Cookie Policy.

Sharing your data

We do not sell personal information. We share it only with:

• Service providers who help us run the club: booking platforms, payment processors, email services and IT hosting.
• Professional advisers: accountants, insurers and lawyers when required.
• Regulators and authorities where the law compels disclosure.

Any overseas processing is limited to reputable providers with Australian-equivalent safeguards.

Data security

Personal information is stored on encrypted systems with access limited to staff who need it for their role. Payment details are handled by PCI-compliant processors and never stored on our own systems. ID checks at the door are sighted, not retained, unless the law says otherwise.

Your rights

Under the Privacy Act you can ask to access the personal information we hold about you, ask us to correct it, and ask us to delete it where the law allows. Members can see most of their data in their account or at the front desk. If you believe we have breached your privacy, contact us first and we will respond within 30 days. You can also complain to the Office of the Australian Information Commissioner.

Retention

We keep personal information only as long as it is needed. Booking records are held for seven years for tax purposes, member balances for the life of your membership plus the 90-day redemption window, and marketing consent until you withdraw it.

Children

The club is strictly 18+. We do not knowingly collect personal information from minors and our website is not directed at anyone under 18.

Changes and contact

We may update this policy as the club or the law changes. The current version always lives on this page with the revision date above. Questions, access requests and complaints go to the contact details below.